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About Us

This web site is owned and operated by Electrex World Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Electrex World Limited
Units 43-46 Vanalloys Business Park Busgrove Lane Stoke Row Oxfordshire RG9 5QW UNITED KINGDOM

Phone: 01491 682369
Fax: 01491 682286
Email: CLICK HERE
VAT Number: 785 299 174

Company number: 04306310

General

All orders are accepted by Electrex World Ltd on these conditions of sale, unless otherwise agreed in writing by a Director of the company. All descriptions and illustrations contained in any technical data or literature, or any prices are intended merely to present the general idea of the Products and nothing contained in any of them shall form any part of the contract between Electrex World Ltd and the Customer. No liability can be accepted for errors or omissions in any technical data or literature supplied to the customer.

Quotations

Quotations are valid for thirty days. They may be withdrawn at any time before issue of an “Order Acknowledgement” or despatch of the goods whichever occurs first. Electrex World Ltd reserves the right to refuse an order once accepted. All quotations are subject to VAT at the applicable rate.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit/debits cards and Paypal payments. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Exports

The customer acknowledges that any products or technical data may be subject to the export control restrictions applicable to Electrex World Ltd and/or the customer under U.K. or foreign laws or regulations. The customer will not do or omit to do anything that would place Electrex World Ltd in breach of the said laws and regulations.

NOTE: Orders shipped outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.

Items ordered in error

If an item has been ordered in error, you should inform us within 14 days of delivery. We will not accept returned goods without prior consent except under guarantee. A minimum restocking/administration charge of £5 + VAT will be made on returned goods

Shipping And Handling

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Electrex World Ltd may in certain circumstances, decline to trade with any company or individual. Also and not withstanding any other provisions of these conditions of sale, Electrex World Ltd may decline to accept any order, whether or not payment has been received, by giving the customer written notice of non-acceptance within one working day of receipt of an order. Should a customer’s order not be accepted in respect of which payment has been received, the full amount of any such payment will be refunded.

Cancellation

Cancellation of orders can only be accepted after prior agreement. All cancellations will be subject to a cancellation charge.

Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days. On their return they can be replaced or a refund issued via your original payment method.

Faulty on arrival

If your items are faulty on arrival, you should inform us within 14 days of delivery. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

Liability

Electrex World Ltd accept no liability in relation to consequential damage, injury, death or loss of revenue arising from defective items.

Delivery Schedule

Most orders received are despatched within 24 hours. Electrex World Ltd accepts no responsibility for failure to deliver within the estimated delivery times.

Electrex World Ltd reserves the right to deliver in more than one shipment.

A charge will be made against orders to cover the cost of carriage and pocking.

Special deliveries will incur extra costs.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Payment will be taken on date of dispatch.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Transactions in foreign currencies
The exchange rate is updated daily on our website to maintain an accurate conversion from Sterling to Euros. Please be aware credit/debit card providers may charge extra when making payments in foreign currency.

Warranty

Road bike components - one year from the date of purchase
Off-road bike components - six months from the date of purchase
Race bike components - no warranty in line with industry practice
Any warranty does not cover defects due to abuse, misuse, improper installation or modification.

Items faulty in warranty period

If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued. If goods are found to be in good working order a testing/administration charge of £15 + VAT and return postage will be made to the customer.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01491 682369 (International +44 01491 682369) or fax us on 01491 682286 or write to us at Units 43-46 Vanalloys Business Park Busgrove Lane Stoke Row Oxfordshire RG9 5QW UNITED KINGDOM

Privacy Policy (GDPR)

GDPR will apply in the UK from 25th May 2018. The government has clarified that the UK's decision to leave the European Union will not impact the enforcement of GDPR. The regulations apply to both 'controllers' and 'processors', and is inclusive of organisations operating within the EU, as well as those outside of the EU that offer goods or services to individuals in the EU. We have set out below how we handle your data when you supply your information with us.

Electrex World Ltd
Electrex World Ltd is a data controller involved in the design, manufacture and testing of electrical components for motorcycles.

Use of your information
The information you supply to Electrex World Ltd will be used specifically for the administration of your contract to us. The processing is necessary to fulfil;
- Our obligations under our contract with you.
- For the legitimate interests of Electrex World Ltd remaining compliant with the requirements set out by the government.

Once processed, Electrex World Ltd will be a data controller and will use your information for administration, guarantees and similar activities such as enquiries and complaints.

The information you supply to us, Electrex World Ltd, may be provided to third parties such as solicitors, couriers etc.

Security of information
Electrex World Ltd has implemented accepted standards of technical measures and security policies that are aimed at protecting your personal data it has under its control from:
- Unauthorised access.
- Improper use or disclosure.
- Unauthorised modification.
- Unlawful destruction or accidental loss.

All Electrex World Ltd personnel are required to keep personal information confidential and only authorised persons have access to such information.

Your right to view or remove your data
If you would like to find out more about our dta retention policy and how we use your personal data, or if you want a copy of the information about you that we hold, please contact Lesley Houghton.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

We want you to be happy with your purchase from Electrex World Limited however there may be certain instances when products may need to be returned.

- All returns must be accompanied by a copy of the original invoice and a completed returns form which can be DOWNLOADED HERE.
- Returns take approximately five business days to process upon receipt of the item.
- We are not responsible for the loss or damage of items during their return. Please note that the customer has a duty of care whilst the goods are in their possession and that they should be thoughtfully packaged for the return shipment.
- Buyer is responsible for any shipping charges when returning the item.
- When fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
- No refund can be given If the item is out of warranty, if the item is within warranty but has been subjected to conditions beyond their specification or the item has been fitted/used.
- Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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